The following outlines Empire Plan specific contact information that may differ from the standard contacts and tools outlined earlier in this Guide. For other topics such as contractual questions, demographic updates and credentialing of new providers, use the standard contact information outlined earlier in this Guide and at uhcprovider.com.
| Resource | Where to go |
|---|---|
| Advance notification and prior authorization (submit and get status information) | EDI: See EDI transactions and code sets on uhcprovider.com/edi Online: uhcprovider.com/paan Phone: 1-877-7-NYSHIP (1-877-769-7447) |
| Admission notification | Empire BlueCross Phone: 877-7-NYSHIP (1-877-769-7447) |
Claims |
EDI: uhcprovider.com/edi. Payer ID: 87726 Mail: UnitedHealthcare |
| Member/customer care | Online: myuhc.com Phone: 1-877-7-NYSHIP (1-877-769-7447) |
| Mental health and substance use services | Beacon Health Options, Inc. Phone: 1-877-7-NYSHIP (1-877-769-7447) |
| Pharmacy services | CVS Caremark Phone: 1-877-7-NYSHIP (1-877-769-7447) |
| Provider directory | empireplanproviders.com |
Skilled nursing facilities |
Empire BlueCross Phone: 1-877-7-NYSHIP (1-877-769-7447) |
| Transplant services | Empire BlueCross Phone: 1-877-7-NYSHIP (1-877-769-7447) |