Online resources and how to contact us, Empire Plan supplement - 2022 UnitedHealthcare Administrative Guide

The following outlines Empire Plan specific contact information that may differ from the standard contacts and tools outlined earlier in this Guide. For other topics such as contractual questions, demographic updates and credentialing of new providers, use the standard contact information outlined earlier in this Guide and at

Resource Where to go
Advance notification and prior authorization (submit and get status information) EDI: See EDI transactions and code sets on
Phone: 1-877-7-NYSHIP (1-877-769-7447)
Admission notification Empire BlueCross
Phone: 877-7-NYSHIP (1-877-769-7447)

(filing, payments, reconsiderations)

EDI: Payer ID: 87726
Online: UnitedHealthcare Provider Portal at > Sign In
Information: (policies, instructions and tips)

Mail: UnitedHealthcare
P.O. Box 1600
Kingston, NY 12402-1600
Phone: 1- 877-7-NYSHIP (1-877-769-7447)

Member/customer care Online:
Phone: 1-877-7-NYSHIP (1-877-769-7447)
Mental health and substance use services Beacon Health Options, Inc.
Phone: 1-877-7-NYSHIP (1-877-769-7447)
Pharmacy services CVS Caremark
Phone: 1-877-7-NYSHIP (1-877-769-7447)
Provider directory

Skilled nursing facilities

Empire BlueCross
Phone: 1-877-7-NYSHIP (1-877-769-7447)
Transplant services Empire BlueCross
Phone: 1-877-7-NYSHIP (1-877-769-7447)