UnitedHealthcare Dual Complete: Virginia Members Matched with a Navigator

Last update: Sept. 30, 2020

The UnitedHealthcare Dual Complete^® plan will now pair our members with a Navigator, a go-to-person for support, to assist them every step of the way on their health journey in Virginia. Members will receive this service at no added cost.

Navigators will be able to help members:

• Make a plan to help with questions about medical, food and housing needs
• Schedule appointments and transportation to their doctor, dentist or pharmacy
• Review plan benefits and over-the-counter products coverage details
• Help ensure they and the people that take care of them at home have what they need

It’s Easy for Members to Reach a Navigator

Members just call the number on the back of their member ID card. Navigators are available 8 a.m. – 5 p.m. local time, Tuesday – Friday.

Encourage your patients to utilize this new service to get the most of their UnitedHealthcare Dual Complete plan.

To learn more about the UnitedHealthcare Dual Complete plan in Virginia, visit UHCProvider.com/VADSNP or ask your Provider Advocate.

*Navigator availability may vary by plan, location or member.